Wholesale Policies

 

 

Wholesale Returns Policy

 

All products are sold on a non-returnable basis unless damaged or defective upon delivery.

 

Any claims of damages, shortages, or defective merchandise must be reported within 7 days of receipt of order.  Returns require prior authorization from Pixie Mood. Please download claims form here and email it back to us at sales@pixiemood.com.

 

We will refund your money or replace the product depending on the availability of the product.  Please note that any claims received past 7 days of the receipt of your order will not be issued a refund, only a credit memo will be issued on file which could be used towards your future orders.  Any claims made past 30 days of receipt of order will not be accepted.

 

We try our best to display colours as accurately as possible, however, colours may appear differently on different devices and monitors.  We cannot refund products due to slight colour differences.

 

Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.

 

Please note that we cannot accept returns without an authorization code. If we receive your package without an authorization code, it will not be accepted and will be returned to you at your expense.

 

Pixie Mood is not responsible for return shipping.

 

Note: shipping and handling charges are non-refundable

 

US Customer Returns

If a customs and duty form is required, please declare the items as "Defective Canadian Goods Return", as Pixie Mood does not accept packages that require customs duty and taxes.

 

 

Payments

 

Prepaid MasterCard, or VISA.

Check only on approval.

Make checks payable to Pixie Mood Inc.

Net 15 terms are for approved customers only. To apply for Net 30 terms, you must first pay for 3 consecutive orders by credit card or check after sending us a complete credit report with references.

A late charge of 3% per month or 20% per year will be assessed to all past due invoices and balances.

If an account is past due, all reorders will not be shipped until the account's overdue invoices are paid in full.

No return authorizations for returns will be given for any past-due accounts.

Returned checks are subject to a $45 service fee.